Our work supports decision-makers to find ‘new value’, empowering them to innovate more confidently.
Turning Digital Ambition into Measurable Impact through Agile Transformation & Customer-Centric Experience Design
An automotive terminal facility sought to modernize and optimize its vehicle inspection process, improving both customer experience and internal operational efficiency. The Smart Automotive Terminal application was developed collaboratively by a technology provider and a rail operator to enable real-time vehicle inspections, data collection, and streamlined workflows for vehicles categorized as cleared, damaged, or routed for repair.
Elevate quality to a culture of excellence to drive service innovation
An American quality certification company sought to redefine quality as a culture of excellence, leveraging this reframe to introduce a new service to their customer organizations.
Build a more competitive B2B travel platform by putting travel agents first
An online B2B Travel platform & service provider wanted to build empathy with their Travel Agent customers to inform and prioritize their product development roadmap and gain a competitive advantage over other providers.